Everything below applies to Pro100 itself. We support the software we make, not third-party products bought from anyone who is not an authorised Pro100 reseller or dealer. If you are not sure whether you bought from us, ask us and we will tell you.
Try it before you buy it
You can download the trial and run it for as long as you like. The trial does not expire. There is no countdown and no nag screen, so you can put it in front of a real job rather than racing through a fortnight. The demo page shows what the software does, and the beginner's guide, introduction video and documentation are all open before you spend anything. Check the system requirements first, and if you are on a Mac read the macOS page — Pro100 is a Windows program and that page explains the options.
What you get when you buy
- A physical dongle key, which is your licence. It goes out by US Mail unless you ask for a particular courier.
- The installer by email, with a copy of your paid invoice.
- Unlimited technical support for six months. After that, support is billed at $75 per session.
- Updates at no extra cost, for as long as you own the licence.
- Video tutorials and project samples, included. The full video list is the quickest way to find a specific task.
- Scheduled online training — book a session and we will walk through your own work rather than a demo file.
The dongle is the licence. There is no account to lose access to and no subscription to lapse — if you have the key, you can run the software. Look after it: see the contact page for how to return a damaged one.
Updates and upgrades are not the same thing
These two words get used interchangeably and they cost very different amounts, so it is worth being precise. Both are listed on the upgrades and updates page.
Updates — included, any time
- No charge, for everyone, whenever they are released.
- Sometimes called a patch: fixes and refinements to features you already have.
- Closes any security issue that has been found.
- Recommended in almost every case.
Upgrades — a new version, optional
- A new release of Pro100 with significant changes and major improvements.
- Requires buying the new version, usually at a reduced price for existing licence holders.
- We think of it as an overhaul, and it happens every two to three years.
- Entirely optional. Your current version keeps working.
How to reach us
Support runs through these channels:
- Email — the fastest route for anything with a file attached, and the one most of our customers use.
- Telephone — details on the contact page.
- Scheduled online sessions — book a session. Screen sharing, so we can look at the actual project.
- The online manual and tutorials, available any time.
- Software updates, which often resolve an issue before it needs reporting.
- On-site training, by arrangement and at additional cost.
Support hours
Monday to Friday, 9:30 a.m. to 5:00 p.m. Central Time. We aim to answer every query within 24 hours. More technical questions sometimes take longer, and we would rather give you a correct answer than a fast one.
Evaluating Pro100 before you buy
If you book a session while you are still deciding, the purpose is to show you that the software can do what you need — a proof of concept, not a finished project. Images and files exchanged during, before or after that meeting do not include repeated revisions. Producing finished work means buying the full version, unless you are subcontracting design work to us, in which case talk to us and we will price it.
Catalog integration
Adding a manufacturer catalog to Pro100 is chargeable, and the cost depends on the size of the catalog. Contact us with the details and we will give you an accurate figure. Before you do, it is worth checking the optional catalogs already available and the full catalog list — it may already be there. You can also build your own door styles and catalogs inside the software at no extra cost.
Selling or passing on your licence
If you are closing the business, you can sell the licence or give it to a family member or a friend. The dongle goes with it and the software will run exactly as before.
Support is the one thing that does not transfer. If the new owner needs help, it comes back to you in the first instance, or we can arrange support for them separately depending on what they need. Ask us and we will sort something out.
Related
Frequently asked questions · How it works · Documentation · Tutorial videos · Resources · System requirements · Upgrades and updates · Return policy · Terms of use · Pro100 users · Features · Support home
Still have a question?
If the answer is not here, ask. We would rather spend five minutes now than have you find out after you have bought.
Or book a session, download the trial, or see pricing.