Support Policy

Help and Support

Thank you for showing interest in Pro100 sofware. Please note that our support service does not include or cover other products supplied by 3rd Parties who are not our resellers or dealers. If you need customization to be done on your existing product, please contact us.

We provide support to only our products and will only provide support services through the following channels of communication.

  • E-mail
  • Telephone
  • Community Forums
  • Software Updates
  • Online Tutorials
  • Online Manual
  • Chat
  • Onsite Training (Extra charge)

Go ahead and ownload detailed Pro100 demo version and learning guide to familiarize yourself with the program. This will be for your own learning experience. We have a team of professional developers and customer service available to help you.

Demo Policy

If you are evaluating Pro100 (pre-sale), please note that the exchange of images and projects demonstrated during, before, or after your online meeting with our support team member does not include multiple revisions. For the sake of time, the goal of the online meeting is to show you a proof-of-concept, not create a flawless completed project. You will need to purchase the Pro100 full version to do that, unless you are sub-contracting our design services (pricing negotiable).

Support Hours:

We are on Eastern Standard Time (EST), that is 5 hours behind Greenwich Mean Time (GMT-5). Our general support hours are Monday to Friday, 9:30am to 5:00 pm. Our goal is to respond to all queries within 24 hours. Actual response times may vary and we may well take longer to respond to more advanced or technical queries.

PRO100USA
2043 South Bend Ave.,
Suite #326
South Bend, IN 46637

Request Online Support

 

 


Visit us on Google+